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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ivy Bautista

September 8, 2026

5  out of  5
rating by Ivy Bautista
"Very good office with a very friendly and welcoming staff. Alicia is very knowledgeable about what she does and has such a compassionate heart when serving her clients. I have a U.S. Bank credit card through this office, and the service has always been excellent. I highly recommend this office!"
We responded:
"Thank you, Ivy, so much for your wonderful review! We’re thrilled to hear that you found our office welcoming and that our team made a great impression. We’re especially happy to know Alicia was able to help with her knowledge and compassionate approach—you’re absolutely right that she truly cares about every client.

We truly appreciate your recommendation. We look forward to serving you again in the future!

Alicia Rogan Agency"
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Lauro rb

September 8, 2026

5  out of  5
rating by Lauro rb
"I have been with this company for a while and they have been very helpful and understanding of what the customer needs. It's great that you can actually speak to a real person and not an Ai. If you leave a message rest assured they will call you back as soon as they come."
We responded:
"Thank you, Lauro. We’re so happy to hear you’ve had a great experience. We pride ourselves on being real people who genuinely help—so your feedback means a lot. We’re always here whenever you need us!"
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Raul Figueroa

September 1, 2026

5  out of  5
rating by Raul Figueroa
"I Have been with this office for around 2 years,and the customer service has always been excellent and trustworthy in every aspect. I recently had a pleasure of working with Miriam who provided me with excellent customer service and was very helpful throughout the process. I'm 💯 % satisfied with my experience and highly recommend this office ."
We responded:
"Thank you so much for your wonderful review! We're truly grateful to have you as a customer for the past two years, and we're thrilled to hear that our team - especially Miriam - provided you with excellent, trustworthy service and was helpful throughout the process.

Your 100% satisfaction and recommendation means a lot to us. We look forward to continuing to support you in the future."
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Feliciano Hernandez

August 26, 2026

5  out of  5
rating by Feliciano Hernandez
"I been with State Farm for 19 years already. Alicia And her staff are absolutely amazing! Knowledgeable, responsive ,and genuinely cares about her clients.. I highly recommend Alicia to anyone looking for trustworthy and dependable insurance agent."
We responded:
"We truly appreciate your loyalty of 19 years with State Farm. We’re happy to hear that Alicia and her team have been knowledgeable, responsive, and caring—our clients’ trust means everything. Thanks again for recommending us and for your wonderful review!"
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Fabian Arellano

August 26, 2026

5  out of  5
rating by Fabian Arellano
"Been with Alicia for ages now and they’ve always been so helpful with any issues or adjustments over the years. 10 out of 10!"
We responded:
"Thank you, Fabian, for your fantastic review! We’re thrilled to hear that you've been with Alicia's Agency for so long and that she’s always been helpful with any issues or adjustments. We truly appreciate your loyalty—10 out of 10 means a lot to us! Thanks again, and we look forward to continuing to help you."
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Francisco Cervantes

August 25, 2026

5  out of  5
rating by Francisco Cervantes
"Excelente servicio al cliente .profesional y siempre contesta mis preguntas."
We responded:
"Nos alegra saber que ha recibido un excelente servicio al cliente y que nuestro equipo ha sido profesional y ha respondido de manera oportuna a todas sus preguntas. Agradecemos su apoyo y esperamos poder ayudarle nuevamente en el futuro.

Gracias."
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Karen Jimenea

August 25, 2026

5  out of  5
rating by Karen Jimenea
"We’ve been customers of Alicia Rogan for a long time. She is very reliable and is a trusted partner - always taking that extra step to explain and ensure clarity on our policies. Her team is very responsive, proactive, and also very easy to talk to. We are so glad to have them service our home and auto insurance needs all these years!"
We responded:
"We truly appreciate that you’ve been with Alicia and our team for so many years. It means a lot to hear that Alicia has been reliable, and that she and the team consistently go the extra step to explain things clearly and help you feel confident in your policies.

We’re also glad to hear that your experience with our team has been responsive, proactive, and easy to talk to. Thanks for trusting us with your home and auto insurance needs—we look forward to continuing to serve you for many years to come!"
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Tony Villanueva

August 25, 2026

5  out of  5
rating by Tony Villanueva
"Alicia will help you find the right insurance coverage for your needs while making sure you get the best value for your money!"
We responded:
"Thank you, Tony, for the wonderful review! We’re so glad Alicia was able to help you find the right coverage and value. We truly appreciate your support and trust in our office!"
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Maristela Aquinde

August 21, 2026

5  out of  5
rating by Maristela Aquinde
"Attentive and friendly staff."
We responded:
"Thank you for your review! We’re happy to hear that you felt our team has been attentive and that you received the friendly service each and every time you call. We truly appreciate your support.

Alicia and Team"
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Andres Tamayo

August 21, 2026

5  out of  5
rating by Andres Tamayo
"They explained my policy very clearly and they were very helpful with all my questions I really recommend them..very satisfied 👌🏽"
We responded:
"Thank you, Andres, so much for your kind review! We’re glad you found that our team was able to explain your policy clearly and help with all your questions. Your recommendation means a lot—we truly appreciate your business and are very happy you’re satisfied.

Alicia and Team"
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Ren C

August 19, 2026

5  out of  5
rating by Ren C
"Alicia and her staff are very helpful and professional. I strongly recommend them."
We responded:
"Thank you, Ren, for your great review! We’re happy to hear you found our pricing competitive and that Alicia and her team were helpful, professional, and easy to reach. It’s also wonderful to know the claims process was quick and easy. We truly appreciate your strong recommendation!"
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Estelito Geli

August 14, 2026

5  out of  5
rating by Estelito Geli
"Five stars is not good enough, I received absolutely excellent service from State Farm Insurance. My agent Alicia Rogan went above and beyond to help me with anything every time I called for questions and clarifications. She made everything incredibly easy and clearly as possibly as she can. Highly Recommend."
We responded:
"Wow—thank you for the kind words and for taking the time to share your experience! We’re so glad to hear you felt taken care of from start to finish, and that we went above and beyond to answer your questions and make everything clear and easy. Your recommendation truly means a lot to our team. If you ever need anything else down the road, we’ll always be here for you."
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Rod Kastner

July 23, 2026

5  out of  5
rating by Rod Kastner
"5 Stars – Highly Recommend!
Alicia is hands-down the best insurance agent I’ve worked with. She’s incredibly knowledgeable and really knows her stuff inside and out. What I appreciate most is how tailored her approach is—she always takes the time to find a policy or program that fits my exact life situation and budget without cutting corners. If you want someone who actually cares about getting you the right coverage at the right price, go with Alicia!"
We responded:
"Thank you so much for your wonderful review! I truly appreciate your kind words and am grateful you trusted me with your insurance needs. It means a lot to hear that you felt my approach was knowledgeable, tailored, and focused on finding the right coverage for both your life situation and budget—without cutting corners.

If you ever need anything in the future, I’m always here to help. Thanks again!"
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Sona Ardeshna

July 14, 2026

5  out of  5
rating by Sona Ardeshna
"I had an excellent experience with State Farm during my vandalism claim over the Fourth of July weekend. My vehicle was vandalized when the lock cylinder was broken and something was jammed into the ignition, which was a very stressful situation.

Alicia and her office staff were incredibly helpful throughout the entire process. Despite it being a holiday weekend, she made sure I was taken care of, arranged a complimentary tow for my vehicle, and kept me updated along the way. I truly appreciated that she checked in with me throughout the process and made sure I felt supported.

I chose an in-network repair shop, Gerber Collision, and everything went smoothly. The process was efficient, and I only had to pay my $100 deductible.

I am very grateful for Alicia’s team’s professionalism, communication, and care. She made a frustrating situation much easier to handle, and I appreciate the excellent customer service I received from State Farm."
We responded:
"Thank you so much, Sona, for your Google review! We’re truly happy to hear you had an excellent experience during your vandalism claim. We know how frustrating and stressful situations like this can be, and we’re glad you felt supported throughout the entire process.

We also appreciate your kind words about our communication and check-ins—being there to guide you step by step matters. Thank you again for trusting us, and we hope you feel much more at ease now.

Alicia and Team"
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ashley

July 2, 2026

5  out of  5
rating by ashley
"I like my agent a lot. Alicia Rogan always responds to me. Good insurance company."
We responded:
"Hi Ashley. Thank you so much for your wonderful review. We're thrilled to hear that you like us a lot and that you feel supported with quick responses whenever you need them. We're also happy you've had a good experience with SF and appreciate your trust. If there's ever anything you need - questions, policy changes, or just guidance - we're here for you.

Thanks again for choosing us!

Alicia and Team"
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Chris Kroutil

May 5, 2026

5  out of  5
rating by Chris Kroutil
"Very helpful and friendly. They take their time to address any concerns and are communicative."
We responded:
"Thank you so much for your kind review! We’re glad we could help, and we really appreciate you taking the time to share your experience. Our team is committed to being friendly, communicative, and taking the time to address any concerns—so it means a lot that you noticed. We look forward to speaking to you again!"
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Lovely L

April 21, 2026

5  out of  5
rating by Lovely L
"I love this insurance office, they are knowledgeable, professional and friendly. Helpful with billing, or any information you may need.Thank you for being awesome."
We responded:
"Thank you for taking the time to leave such a kind review! It means a lot to us that you found our office knowledgeable, professional, and friendly. Your feedback is truly appreciated. We’re always here to help with billing and any questions you may have. Thanks again for choosing us—we’re glad you’re here!"
Profile photo of Suzette Francisco

Suzette Francisco

April 15, 2026

5  out of  5
rating by Suzette Francisco
"Alicia and her team are always very helpful, knowledgeable and present on every call and transactions!
State Farm branch in Pomona has always been like a home to me and my family and words are not enough to express our gratitude and appreciation!
Thank you so much for your consistent exceptional service to us , and to the community!"
We responded:
"Thank you so much for your kind review! We’re truly grateful to hear that our team has been consistently helpful, knowledgeable, and present for you on every call and transaction.

We’re also honored that our State Farm branch here in Pomona has felt like a home for you and your family—your trust means a lot to us.

Thank you again for your appreciation and for being part of our community. We’re here whenever you need us!"
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victor godoy

November 15, 2024

5  out of  5
rating by victor godoy
"I have been a customer of State Farm for over ten years, and I am incredibly fortunate to have Alicia Rogan as my agent. Throughout my time in California, even with multiple moves in and out of the state, Alicia has always been my first call when it comes to my car, renters insurance, and other insurance needs. Alicia has not only taken care of my needs but has also served my family with the same dedication and excellence.

Alicia and her team consistently display professionalism, friendliness, and courtesy. Their kindness and attentiveness never fail to impress me. I cannot recommend Alicia and her team highly enough; they are truly exceptional. I am very lucky to be their customer, and I am immensely grateful for their outstanding service.

Thank you, Alicia, and your wonderful team, for all that you do!"
We responded:
"Hi Victor. Thank you so much for taking the time to leave us a review. Your kind words and positive feedback mean a lot to us and truly help us in our mission to provide the best experience for our clients.

We are grateful that you have been pleased with our services for all the years you have been with us, and your support encourages us to continue striving for excellence. If there's anything more we can do for you and your family, please do not hesitate to reach out to us.

Thank you once again for taking the time to share your experience. "
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Justin Sacramento

August 20, 2024

5  out of  5
rating by Justin Sacramento
"I’ve had the pleasure of being a client of Alicia’s for years and I couldn’t be more pleased. Her responsiveness to my questions and concerns is outstanding - Alicia’s dedication to her clients and genuine care sets her miles apart!!"
We responded:
"Thank you Justin. We appreciate your kind words and thankful that we have been able to serve you the way you expect to be served. Have a great day!"
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Norman Maestas

August 12, 2024

5  out of  5
rating by Norman Maestas
"Alicia Rogan & Paloma are professional and efficient whenever dealing with our policies. They are always attentive and empathetic to our needs."
We responded:
"Thank you, Norman, for your review. We appreciate your kind words and we take pleasure in assisting you with your insurance needs."
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Eddy King

January 25, 2024

5  out of  5
rating by Eddy King
"Very knowledgeable on insurance coverage. Tailor-made insurance coverage that fit my family needs. Peace of mind policy adviser to have in place."
We responded:
"Thank you, Edward, for allowing us to service your insurance needs. We appreciate the trust that you have in our Agency. If we could be of further service to you, please let us know. Thanks again. "
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Lawrence Tualla

October 5, 2023

5  out of  5
rating by Lawrence Tualla
"Alicia and Juliet are excellent State Farm Representatives who are always eager to help and assist in our needs."
We responded:
"Thank you, Lawrence for taking the time to leave us a review. We really appreciate your feedback about our service. "
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Ryan Helber

September 17, 2023

5  out of  5
rating by Ryan Helber
"Alicia has been my agent for nearly a decade now and she has been absolutely incredible! Alicia and her team have provided exceptional service on my policies and I look forward to working with them for years to come."
We responded:
"Thank you, Ryan. We appreciate you and continue to look forward to servicing your insurance needs. "
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Joel Norman III

August 8, 2023

5  out of  5
rating by Joel Norman III
"I had a issue for the longest. I kept receiving Alerts on my phone saying that my payment was still Due soon after I made my payment for my car Insurance. After Paying Extra on my Bill several Times, I still received these Alerts which No one in the Office could figure it out. Juliet Teves Trouble Shooted the Issue and advised that I was Behind 1 month. I would need to make 2 Seperate Payments to Solve this issue instead of paying one Lump Sum. I Followed Juliets Direction and the Alerts Stopped. Thank you So Much Juliet Teves for going over and Beyond in Helping me Solve this Issue. I also thank the rest of the State Farm staff for Helping Accomadate me each month.

JN3"
We responded:
"Hi Joel. We are so happy Juliet successfully resolved your issue. Thank you for your review and for being a wonderful client. It is always such a delight speaking with you."